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Billingual Customer Service Representative

Posted: 18 Aug 2020

Location: Dubai


Billingual Customer Service Representative:
Language - Arabic & English
Only UAE Available candidates should apply
Responsibilities:
Manage Inbound & Outbound calls in a timely manner
Follow communication script when handling different call types
Identifying caller needs, clarify information, research every issue and provide solutions or alternatives
Handle inquiries accurately & provide solutions as per the defined SOPs
Retain all the training conducted over a period of time
Maintain excellent quality on all calls handled
Ability to multi-task, set priorities and manage time effectively
Perform all assigned tasks in an accurate manner
Work with minimum supervision
Deliver day to day KPIs

Requirements:
Graduate from any stream
Excellent spoken & written communication skills in both Arabic & English is a MUST
Willing to work in rotational shifts
Strong phone etiquette
Good typing skills
Customer focus
Working experience of 2 – 3 years in call centers
Joining date - Immediate
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