Posted: 20 Oct 2021

Location: Sharjah

Urgent Requirement...!!!
Job Title: Service Delivery Manager
Location: Sharjah
Contract Duration: 3-6 Months
MUST be able to join Immediately (Candidates should be locally available)
Visit visa or cancelled visa candidates are most preferable
Job Description
Service delivery management role responsible to meet the IT needs of the business and support services
Coordinate delivery of IT Services with Design & Architecture, Infrastructure and Application Development / Support
Drive IT projects related to migrations, upgrades, maintenance, enhancements, support business in all operational and expansion programmes.
Serve as an escalation point for all IT related issues for the business division, vendor coordination’s and ensure availability of IT assets to meet business needs
Support the development of business cases for investment in new IT solutions by providing implementation and operational plans along with costing.
Draw up effective plans and strategies to forecast capacity building based on the future release plan of business.
Effective plans in place for effective monitoring mechanism and resource availability to ensure availability of devices, services and clinical applications round the clock.
Manage any change introduced into the service in a controlled fashion with minimal or no disruption to the service.
Develop professional relationship with key stakeholders in the business and be the “go-to” person for their IT needs.
Have monthly scheduled conversations with the executive leadership team from the business units and ensure business priorities and IT deliverables are aligned.
Conduct periodic service review meetings with the business stakeholders, support managers and relevant stakeholders to ensure service levels are appropriately monitored
Support the management in maintaining the ISO 20000 and financial audits and certifications.
Accountable for performance of the delivery unit as per the Service Level Agreements with relevant business units.
As an added responsibility, have been owning and driving Incident management and Problem management within the IT function

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