Posted: 04 Nov 2021

Location: Dubai

Host and Cloud L2 Engineer Database
Dubai

Skills:
· Expertise in Microsoft SQL Server STD/Enterprise 2014,2016,2017,2019
· Expertise in SQL HA environments SQL Always On
· Expertise in Backup and restore Databases
· Expertise in MySQL DB servers with HA NDB deployments.

Requirements:
· Log and update E1C related incidents and service requests in EXPO ITSM tool
· Provide technical escalation point for L1 analysts.
· Follow documented escalation processes.
· Provide advanced troubleshooting for platforms and drive the issue/problem resolution process.
· Understanding and exceeding all SLA commitments.
· Recommend process/procedure improvement.
· Perform Root Cause Analysis of problems, propose and implement remediation actions.
· Co-ordination with L3 / vendors for Permanent Fixes.
· Implementation of fault fixes and patches for Problems.
· Change & Configuration Management.
· Implementing changes as per agreed change management process.
· Activation/Deactivation/Provisioning of Service requests through Change Management Process.
· Perform approved configuration changes during entity migrations.
· Managing the change process.

Email: [email protected]

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