Posted: 21 Mar 2022

Location: Dubai

Hotel Driver
Atana Hotel
Dubai
Full Job Description"
PRIMARY OBJECTIVE
To increase customer satisfaction by providing efficient, prompt trouble free and courteous Front Office service connected with arriving, and in- house guests, in line with the hotel's guidelines, and Atana Hotel corporate guidelines and service concepts.
Ø Task, Duties & Responsibilities
Summary of Responsibilities:
As a driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:
· Ensure guests are greeted upon arrival
· Open car doors for arriving and departing guests and escort them to the lobby
· Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
· Ensure effective handover is done, gaining information from earlier shift
· Forward all guest complaints or problems to the manager on duty
· Perform any trips and drives with the hotel car / bus as requested
· Control all guests' car keys
· Ensure that an effective handover is made to the night shift in conjunction with
the early Shift Leader
· Establish, promote and maintain good public relations while meeting or exceeding guest expectations
· Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
· Ensure that airport / crew transportation flow is maintained effectively.
Skills
Competencies:
Valid UAE Driver’s license is a requirement- (Heavy vehicle License 5)Minimum of 1 years’ experience in Front OfficeCustomer service orientationGood communication skillsEnergetic and good physical conditionNaturally enjoys helping othersWell organized and patient
Miscellaneous:
· Attends meetings and training required by AFOM and RDM
· Accepts flexible work schedule necessary for uninterrupted service to hotel guests
· Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the AFOM & RDM
· Continuously seeks to endeavor professionalism in own job function Knows:
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