Posted: 21 Sep 2023

Location: dubai

We are hiring Team Leader – Contact Centre (Arabic Speaking Candidates ) for our client in Dubai.
Role :
Manage the in-house contact center operations in a seamless manner in order to deliver best-in-class client service.
Lead, inspire, motivate, coach and train teams to ensure targets are met in a timely and qualitative manner
Delegate tasks as and when appropriate to team members to ensure the effective and efficient running of the department.
Develop staff through coaching, advice and motivational techniques to help the Contact Centre team to maximize the potential for revenue development from both inbound and outbound calls.
Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes
Ensure training and development plans are maintained for all team members
Use company methodology, to ensure attendance and retention targets are achieved
Lead and inspire the team to deliver excellent levels of individual/team performance and client satisfaction
Ensure a safe and harmonious working environment for all other team members
Ensure employees are in proper and orderly appearance and conduct and behaving in an appropriate manner
Co-ordinate with all departments concerned in order to maintain client interactions properly.
Ensure that the team follows relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Team Supervision
Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
Provide on-the-job training and constructive feedback to the assigned team on processes and soft skills to support their overall development.
Promote the organization’s values and ethics in all activities within the team to support the establishment of a value-driven culture within the organization.

Minimum Qualification
§ Bachelor’s degree
§ Master’s degree is a plus

Minimum Experience
4 years of relevant experience in similar industries
MS office hands on experience is a must
Salesforce experience would be a plus.


Salary in the region of 10K – 12K AED plus bonus. Interested Candidates, Please share your email to [email protected]

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