Posted: 17 Jun 2022

Location: Dubai

Responsibilities
Customer Service Responsibilities list:
· Manage large amounts of incoming phone calls
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines, and policies
· Take the extra mile to engage customers
Requirements and skills
· Proven customer support experience or experience as a Client Service Representative
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· High school diploma
· Preferred - Only Philippines
AED2,000.00 – AED2,500.00 per month
[email protected]
[email protected]
[email protected]

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