Posted: 25 Jan 2024

Location: Sharjah

Role: Customer Hub Representative (Call Center)-Voice, Email & Chat
Role Type: Outsourced, Full Time, On-Site
Work location: Al Zahia, Sharjah
Work hours: Rotational Shifts, 6 days working
Languages required: Bilingual (English and Arabic)

Job Purpose:-
· for answering customer calls, emails and chats, implementing initiatives, and providing the customer with professional customer service.
· to provide customer suggestions to the Supervisor with prudence in order to maintain, and enhance company image

Job requirements:-
High school completion. Minimum 1 year experience in the same role
Skills: • Excellent organizational skills. • Good interpersonal skills. • Excellent communication skills both written and verbal. • Good computer skills in MS office mainly in “Word and Excel” • Ability to integrate well into teams & work toward achieving team results.

Job responsibilities:-
• Make sure the customer is been provided with the right information. • Researching required information using available resources. "Knowledge Management" in Sales Force • Provide one-reply resolution to all customers whenever possible. • Capture each and every customer interaction on the system. • Ensure high-level customer service. • Following up on complicated customer emails/chats where required. • Take ownership of each call/email/chat.• Enhance revenue by providing sales assistance through the use of basic, cross-selling, and up-selling sales techniques. • Update him/herself with the product knowledge, and interactive Voice Response (IVR). • Support Customer Hub Operation team. • Works effectively within the team and contributes to a healthy team-oriented environment. • Complete assigned tasks within given deadlines. • Working in the shifts assigned to him/her by the line manager based on the business needs.

Interested bilingual candidates, kindly share your cv on [email protected] with email subject stating ‘Customer Hub Representative-Sharjah'

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