Posted: 05 Apr 2024

Location: Dubai

Location - Dubai, UAE.
Contract - 1 year (Extendable)
Salary - up to AED 18K
Experience - Minimum 5 years of experience in Application production support within the ITIL Framework.

Requirements:
- Minimum 5 years of experience in Application production support within the ITIL Framework.
- Excellent knowledge and hands on experience in
o Application trouble shooting, configuration and maintenance.
o Application performance tuning and optimization
o Resolution of tickets with quality and within SLA
o Proactive monitoring and incidents analysis
o Experience in Workflow maintenance and Configuration.

- Hands on experience in Unix/Linux commands

Job Role:
· Ensure that application availability exceed the defined service levels.
· Maintain the assigned application environment during business hours and off-hours.
· Install, configure, and maintain complex application environments
· Ensure that application services exceed the defined performance levels.
· Review application performance on a regular basis and ensure proactive actions and communication to avoid service disruption.
· Ensure DR system readiness.
· Provide second level support for incident and problem tickets while maintaining service levels

Candidates meeting the criteria, may share their resume on [email protected] with subject "Application Support Specialist".

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