Posted: 02 Aug 2024

Location: Dubai

Hiring for our client, a leading bank in UAE for the role of Contact Center Agent

Position: Contact Center Agent
Salary: AED 5000

Location: Sharjah
Exp: At least 1 Year UAE Banking Sector

Eligibility: Min 1-2 years of Experience as Contact center

-JOB PURPOSE:
Evaluate and monitor the quality of calls, web chat, Facebook handling, and Transaction audit and product applications for contact Centre staff while providing feedback and coaching for improvement.

- ROLE PURPOSE:
· Call monitoring, coaching and feedback to CCAs responsibility for delivery of the defined customer experience in every call.
· Evaluate overall quality of calls for the center and make necessary recommendations to raise the standard.
· Provide daily/weekly MIS of call monitoring, coaching and feedback.
· Work closely with Quality Call Supervisor to maintain the data for calls and errors.

Interested candidates can forward their CV's to [email protected], while sharing CV mention "Contact Center" in the subject line.

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Apply Email: [email protected]

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