Posted: 29 Jan 2026

Location: Ajman, UAE

Hiring: Sr. CSR External Customer Services
Ajman, UAE
Salary: AED 5,100
Incentives: Can exceed AED 1,000

Key Responsibilities
✔️ Handle inbound calls, emails, and service requests, including complex cases
✔️ Manage customer enquiries, fault reports, and complaints end-to-end
✔️ Ensure compliance with quality standards, policies, and procedures
✔️ Follow up with internal teams to ensure timely resolution
✔️ Maintain accurate call logs, reports, and customer records
✔️ Support outbound campaigns, surveys, and customer feedback activities
✔️ Coach and support new joiners and trainees
✔️ Assist supervisors and cover duties when required
✔️ Meet daily targets and clear cases/emails efficiently
✔️ Maintain a professional, courteous, and customer-focused approach at all times

What You Need:
Diploma or Higher Secondary Certificate
3+ years of experience as a CSR / Contact Center Agent
Strong complaint handling and customer service skills
Good PC skills and CRM system exposure
Strong communication skills (spoken & written)
Ability to work shifts and meet performance targets

Apply Now
Send your CV to 📩 [email protected]

Subject: Sr. CSR External Customer Services

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