Posted: 20 Jan 2023

Location: Sharjah

IT Service (ITIL) Manager
Location: Sharjah
Email: [email protected]

Skills required:-
· 5-10 years of experience in managing ITIL processes for an organization with progressive experience in building processes and continuous improvement
· Bachelor’s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience
· Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Certification.
· Demonstrated project execution skills and experience working directly with IT and business users
· Deep functional and technical knowledge of the ITIL workflow platforms such as Footprints, ServiceNow or others
· Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement
· Strong leadership skills in driving engagement, adoption and change for processes and technology
· Process minded, accountable, proactive, and agile.
· Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems.
· Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations.
· Significant experience working within the ITIL Framework with formal Service Management including:
· Incident Management
· Problem Management
· Change Management
· Asset Management
· Service Catalog

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