Posted: 21 Feb 2023

Location: Dubai

Project Manager - Genesys IVR Implementation
Location: Dubai (UAE)

Email: [email protected]

A project manager overseeing a Genesys IVR implementation project should have the following qualifications, skills, and experience:

#projectmanagement Project management experience: The project manager should have experience in managing complex IT projects, preferably in the contact center domain, with a focus on software implementation projects. Experience in managing Genesys IVR implementation projects is highly desirable.

#contactcenter Understanding of contact center technologies: The project manager should have a good understanding of the contact center domain and technologies such as IVR, ACD, CTI, and workforce management. This will help the project manager to better understand the project requirements and ensure that the solution meets the business needs.

#genesysIVR Knowledge of Genesys IVR: The project manager should have a good understanding of the Genesys IVR platform, its architecture, and its capabilities. This will enable the project manager to effectively communicate with the project team and ensure that the solution is designed and configured in accordance with the best practices.

Overall, the project manager should have a combination of technical expertise, project management skills, and communication and leadership skills to effectively manage the Genesys IVR implementation project and deliver a successful solution to the client.

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