Job Details :


Company Name - Aldeyaa
Benefits - Attractive Benefits-As per UAE labor law
Salary- Discuss In the Interview
Gender - Male/Female
Experience - Mandatory
Job Location-UAE
Recruitment by- Free and Direct
Education-Bachelor’s Degree/Diploma/Plus Two

About Aldeyaa Etisalat Premium :


Holding 12 years of experience in Telecommunication Consultation.

Headquartered in Dubai, UAE, We produce and implement unique plans
and workflow to be an integral part of the developing market of UAE.
Our professionalism and expertise are the factors that made our
organization a step above the competition.

Current Openings in Aldeyaa :

**Quality Assurance Specialist

Main Responsibilities:-
– Participates in the design of call monitoring formats and quality standards.
– Performs call monitoring and provides trend data to the site management team.

– Uses quality monitoring data management system to compile and track performance at team and individual levels.
– Performs monitors of customer care responses.
– Provides actionable data to various internal support groups as needed.
– Coordinates and facilitates call calibration sessions for call center staff.
– Provides feedback to call center team leaders and managers.
– Create workshops on topics such as Team Building.
– Coach, motivate, and develop representatives for all departments for the entire call center.

– Identify the need for a customer service department and work to create a training program for the new role.
– Hold weekly meetings to discuss customer service and call statistics – devised performance plans if necessary.

Qualifications:
– Bachelor’s Degree in a related field
– Experience in the same field is a must
– Excellent verbal and written communication skills
– Excellent English Speaker

Submit your resume mentioning

specific position" in the email subject line


If you are interested in the Al Deyaa Group job you can

send a cv to [email protected]